
Carta
InvestorUXRedesign
Redesigning Carta's investor experience into a clear fund-to-company information architecture
Role
Product Designer
Duration
2018 – 2020
Platform
Web · Enterprise SaaS
Team
2 PMs, 6 Engineers, Design System partners
Users
LPs, GPs, Investor Relations, Fund Ops
I led the Investor UX redesign across information architecture, navigation model, and high-density reporting surfaces spanning Funds, Companies, and detail workflows.
Overview
Outcome Snapshot
What shipped, why it mattered, and how impact was measured.
I redesigned Carta's investor experience around a strict hierarchy: account context, entity context (fund vs company), and task-specific detail views. The redesign connected conceptual IA work and production UI redesign so investors could scan fund health quickly, then drill into exact supporting data without losing context.
Investor users could access critical data, but the product had grown into disconnected surfaces. Navigation depth, entity switching, and inconsistent page structures made it hard to move from portfolio summary to decision-level details.
3-level
Navigation model
Fund→Company
Connected drill-down path
10+
Investor surfaces redesigned
Challenge
Powerful Data, Fragmented Investor Experience
Funds, investments, capital calls, and statements were all present, but not stitched into one coherent experience. Investors could see numbers, yet each area used different navigation and interaction conventions.
The core failure was context continuity. Moving from fund-level summaries to company-level detail required repeated navigation resets, slowing review workflows and increasing support dependency.
- Fragmented IA: Similar investor tasks lived behind unrelated nav structures
- Entity Switching Cost: Jumping from Funds to Companies broke user orientation
- Inconsistent Drill-Down: Top-line metrics lacked predictable paths to source details
- Operational Overhead: Teams relied on repeated manual checks to validate state
Architecture
Define IA Before Redrawing Screens
I treated navigation as core product logic, not visual chrome. The redesign established explicit navigation levels and standardized transitions between fund and company contexts.
Before UI polish, we mapped the entity hierarchy and defined drill paths so every key metric had a stable route from summary to evidence.
- Level 1: Global account navigation (Home, Companies, Requests, Account settings)
- Level 2: Entity-specific sub navigation (Fund tabs, Company tabs)
- Level 3: Task details (capital call details, scenario modeling details)
- Hierarchy Model: Firm -> Funds -> Investments with clear cross-links
Redesign
Production UX Across Fund Overview, Performance, and Investments
Fund Overview was rebuilt into a summary-first page with critical fund health metrics, then direct pathways into performance and statements.
Fund Performance and Investments were redesigned with table-first, metric-dense layouts that matched investor mental models and reduced interpretation overhead.
Portfolio views introduced persistent side navigation for funds and companies so users could switch entities without losing overall context.
- Summary-first modules for vintage, fund size, contributed capital, and invested amount
- Consistent tabs for performance metrics and investment breakdowns
- Persistent side rail for fast pivoting across funds and investments
- Shared interaction patterns across overview, capital calls, and investment tables




UI System
Cross-Surface Consistency For High-Density Enterprise UI
The redesign also normalized top navigation, contextual tabs, and table controls across company-level and fund-level pages. This reduced relearning when users moved between workflows.
I introduced repeatable patterns for filters, tab stacks, and dense data modules so teams could scale new investor pages without reinventing layout logic.
- Unified global nav + entity filter scaffolding
- Shared tab architecture for portfolio and company pages
- Table + chart coexistence patterns for decision workflows
- Reusable interaction rules for search, date filters, and exports
Impact
A Navigation Model Investors Could Operate At Speed
After the redesign, investor workflows felt like one connected product rather than a set of disconnected tools. Users could start from account context, move through funds or companies, and reach detail tasks through predictable patterns.
The biggest gain was operational confidence: less orientation overhead, clearer status visibility, and faster movement from portfolio review to action.
3-level IA
Navigation standard adopted
Fund->Company
Drill continuity improved
Shared patterns
Cross-page consistency improved
Lower friction
Faster investor task completion
Reflection
Key Learnings
01
IA Is A Product Decision
In enterprise fintech products, information architecture is not a documentation artifact. It is the operating model users depend on to make high-stakes decisions quickly.
02
Context Continuity Beats Visual Novelty
The highest-value UX improvement came from preserving user context while changing depth and entity type, not from adding more visual treatment.
03
Dense UI Needs System Rules
Financial power users accept information density when interaction rules are consistent. Standardized nav, tabs, and table mechanics are what make dense interfaces usable.
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